Customer Service with a Multi-Agent Team
WhatsApp Based Customer Service Helpdesk is a customer service program that has several agents. It enables several customer support agents to work together on a single client. Meanwhile, utilizing the same dashboard to handle customer concerns without sacrificing productivity. Even the program categorizes, tags, and prioritizes requests before assigning them to agents. Furthermore, the WhatsApp-based customer care helpdesk software centralizes agent chats. Additionally, maintains track of user requests, and allows for quick resolution of various customer service concerns. Finally, helpdesks will automatically escalate tickets to management if any of the agents miss deadlines.